Refund Policy

When we refund a purchase, and how to ask.

The short version. If you paid through DoeAsk, you can get a full refund if you ask within 15 days of paying and you have not used what you bought (the item is not delivered, the voucher is not redeemed, the ticket is not used).

What this covers

Purchases you make through DoeAsk checkout, where DoeAsk holds your payment until the order is earned (see the Terms). Card payments are taken by our reseller Paddle.com, and refunds are paid back through them.

It does not cover money you pay a business directly (cash, a bank QR or a payment link). DoeAsk does not hold that money; ask the business for a refund.

The rule

• You ask within 15 days of the payment date on your receipt.
• The order is not used yet: not delivered or collected, the voucher or gift card not redeemed or spent, the ticket not scanned, the stay or visit not taken.
• If both are true, we refund the full amount you paid, including the tax charged.

Always refunded

Whatever the 15 days say, you are refunded when:

• the business does not deliver, or cancels the order, event or booking;
• what arrives is not what was described;
• you were charged twice for the same thing.

Not refunded

• Items, vouchers, tickets and gift cards that you have already used, redeemed or spent.
• Requests after 15 days where none of the "always refunded" cases applies. Because DoeAsk has usually paid the business by then, we pass your request to the business and help you reach a fair answer.
• Payments made directly to a business.

While we are holding your money

DoeAsk holds a payment until the order is earned, so a refund before that point comes straight from the held money and does not depend on the business agreeing. After the money has been released to the business, a refund is handled with the business.

How to ask

1. Open the order in the app and choose the refund option, or email hello@doeask.com from the email address on your account.
2. Include the order number from your receipt. If you cannot find it, tell us the date, the business and the amount.
3. We reply within 3 business days and start the refund straight away if you qualify.

After a refund

The money goes back to the card or account you used. Banks differ, but it usually shows within 5 to 10 business days. The order, voucher or ticket you bought is cancelled.

Your legal rights

This policy adds to the rights you already have under the law where you live, such as a statutory cooling-off period. It never reduces them.

Please talk to us first

If something went wrong, write to us before you dispute a payment with your bank. It is faster for you, and we will fix real mistakes.

Contact

Questions about refunds? Email hello@doeask.com. See also the Terms of Service and the Privacy note.

Last updated 2 November 2026.